Transparency
How we measure our 98.6%
Honesty builds trust. Here is exactly how our success rate is calculated, how many cases it covers, what counts and what is impossible.
Exact definition
Recovery rate = cases that end with data delivered to the customer / total cases where the customer approved the recovery work.
We exclude from the denominator:
- Cases where the customer declined after receiving the quote.
- Cases where the diagnostic showed confirmed and unrecoverable physical damage BEFORE starting work (destroyed memory chip, melted platters, etc.) and the customer was informed.
- Cases where the customer delivered the wrong device or cancelled due to changed needs.
Measurement universe
13,850
documented cases since 2009
19
years of continuous operation
98.6%
global weighted rate
Breakdown by media type
Internal estimates based on historical caseload. Every case is unique; your quote always reflects the actual diagnostic, not the average.
| Media type | Rate | Note |
|---|---|---|
| Mechanical HDDs (logical + physical) | 98% | Cleanroom + head swap + firmware repair. Drops to 70% on drives with severe platter scoring. |
| SSD / NVMe | 92% | Chip-off, proprietary decoders. Drops to 0% on post-2020 SSDs with hardware-native encryption and no key. |
| RAID / NAS | 99% | Byte-by-byte virtual reconstruction. Near 100% when the customer did NOT attempt a manual rebuild first. |
| USB / SD memory | 95% | Drops if the SD/microSD ran aggressive TRIM or wear-leveling months ago. |
| Smartphones | 88% | Post-2020 iPhones and Androids with FBE + Secure Element are impossible without the unlock key. |
| Ransomware | 60% | Depends on the variant. We look for shadow copies, unknown offline backups, leaked keys. Not always possible without paying. |
| DVR / NVR (CCTV) | 93% | Proprietary filesystems (Hikvision, Dahua, etc.). High success rate because they are rarely encrypted. |
Documented impossible cases
We do not promise magic. Some cases are mathematically impossible because of physics or cryptography. We tell you up front.
- ⛔Post-2020 iPhones powered off and without passcode/Face ID — the Secure Enclave makes encryption unbreakable.
- ⛔SSDs with TCG Opal / AES-256 hardware encryption active and key lost.
- ⛔SD/microSD cards that executed TRIM/wear-leveling after deletion (months unused = cells overwritten).
- ⛔Drives with total physical destruction (fire that melted platters, saltwater >6 months untreated).
- ⛔BitLocker / FileVault / LUKS without the recovery key (mathematically unbreakable).
- ⛔Servers with full DoD 7-pass overwrite.
Does your case fall in the 98.6% or the 1.4%?
The diagnostic tells you before you pay for service. Fixed quote, or no charge.